Frequently Asked
Questions

www.juan365 accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS ID or UMID
• Voter's ID
• PRC Professional ID

Upload a clear photo or scan of your ID through your account dashboard. Verification is typically completed within 24 hours. You may also be asked to provide a selfie holding your ID and a recent proof of address (utility bill or bank statement dated within 3 months).

No. Each player is permitted to hold only one active account at www.juan365. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the www.juan365 Login page rather than creating a new account.

Visit the www.juan365 Login page and click "Forgot Password?". Enter the email address registered to your account and we'll send you a secure password reset link. The link expires after 30 minutes for security purposes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team.

You can update your contact details — such as your mobile number and email address — directly from your www.juan365 account settings. Changes to your registered name or date of birth require you to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification record. We process such requests within 3–5 business days.

www.juan365 supports the most popular payment methods used by Filipino players: All transactions are processed in Philippine Peso (₱). www.juan365 does not accept credit cards for gambling deposits, in line with current Philippine regulations.

The minimum deposit at www.juan365 is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but www.juan365 accepts deposits from ₱500 via bank transfer. There is no maximum deposit limit set by www.juan365, though your payment provider may impose their own daily limits.

Withdrawal processing times at www.juan365 depend on your chosen method:

• GCash / PayMaya: Typically 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawals require a completed KYC verification. First-time withdrawals may take slightly longer as our team performs an additional security review. The minimum withdrawal amount is ₱500.

Withdrawals at www.juan365 may be delayed for several reasons:

• Your KYC verification is incomplete or documents are pending review
• The withdrawal amount is subject to a bonus wagering requirement that hasn't been met
• Additional security verification is required for large withdrawal amounts
• Your bank is experiencing processing delays (especially during weekends and public holidays)

If your withdrawal has been pending for more than 24 hours beyond the expected timeframe, please contact our support team via live chat with your transaction reference number.

www.juan365 does not charge any fees on deposits or withdrawals from our side. However, your payment provider — GCash, your bank, or your card issuer — may apply their own transaction fees or currency conversion charges. We recommend checking with your payment provider for their current fee schedule. All amounts displayed in your www.juan365 account are in Philippine Peso (₱).

www.juan365 offers a wide selection of games to suit every type of player. The platform includes online slots (including featured titles like Dragon of Demons and Hip Hop Panda), live bingo, live dealer table games, and a full casino lobby. New games are added regularly, so there's always something fresh to try.

Yes. All games on the www.juan365 platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel — we encourage all players to review this before playing.

Absolutely. The www.juan365 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Simply visit the www.juan365 website in your mobile browser for the best experience.

The www.juan365 welcome bonus is automatically credited to your account when you make your first qualifying deposit. Ensure that you have completed KYC verification before depositing, as bonuses are only available to fully verified accounts. The welcome bonus is subject to wagering requirements — please review the full bonus terms in the Promotions section of your account dashboard before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. www.juan365 displays the specific wagering requirement for each promotion clearly in the bonus terms. Always read these before opting in.

If a www.juan365 bonus hasn't appeared within 30 minutes of qualifying, first check that:

• Your KYC verification is fully completed
• Your deposit met the minimum qualifying amount for the promotion
• You used the correct bonus code (if one was required)
• You haven't already claimed the same bonus previously

If everything looks correct and the bonus still hasn't appeared, contact our live chat support team with your deposit transaction reference and we'll investigate promptly.

Yes. www.juan365 uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your financial information is handled using AES-256 encryption and is never stored in plain text. We also implement strict KYC and anti-money laundering (AML) procedures to maintain a safe environment for all players. For additional account security, we recommend enabling two-factor authentication (2FA) in your account settings.

If you believe someone has accessed your www.juan365 account without your permission, take these steps immediately:

• Change your password via the www.juan365 Login page
• Contact our 24/7 live chat support to temporarily freeze your account
• Review your recent transaction history for any unauthorised activity
• Change the password on your registered email account as well

Our security team will investigate and take appropriate action. Never share your www.juan365 login credentials with anyone.

www.juan365 collects and processes your personal data solely for the purposes of operating your account, processing transactions, verifying your identity, and complying with applicable regulations. We do not sell your personal data to third parties. For full details on how we handle your information, please review our Privacy Policy.

www.juan365 provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit Limits — set daily, weekly, or monthly caps
• Loss Limits — cap how much you can lose in a given period
• Session Time Limits — control how long you play per session
• Reality Checks — periodic reminders of time and money spent
• Take a Break — suspend your account for 24 hours to 30 days
• Self-Exclusion — exclude yourself for 6 months, 1 year, 3 years, or permanently

All tools are accessible from the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To activate self-exclusion, log in to your www.juan365 account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred self-exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Self-exclusion takes effect immediately. You can also request self-exclusion directly through our 24/7 live chat support team if you prefer. During self-exclusion, you will not be able to log in, deposit, or receive any marketing communications from www.juan365.

The minimum legal age to play at www.juan365 is 21 years old, in accordance with Philippine gaming regulations. We enforce this strictly through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are a parent or guardian and believe a minor has accessed the platform, please contact our support team immediately.

www.juan365 offers 24/7 customer support via live chat, accessible directly from the website. For non-urgent enquiries, you can also reach us by email at [email protected] — we aim to respond to all email enquiries within 24 hours. Our support team is fluent in both English and Filipino and is ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

The www.juan365 platform and all customer communications are available in English. Our support team can also assist in Filipino (Tagalog) for players who prefer it. The platform is designed specifically for the Philippine market, so all amounts are displayed in Philippine Peso (₱) and all payment methods are tailored to Filipino players.