Privacy Policy

1. Introduction

1.1 www.juan365 is an online casino platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We take the privacy and security of our players' personal information extremely seriously.

1.2 This Privacy Policy applies to all personal data collected through the www.juan365 website, mobile platform, customer support channels, and any other services operated under the www.juan365 brand.

1.3 By registering for a www.juan365 account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.4 This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the www.juan365 platform.

2. Personal Data We Collect

2.1 www.juan365 collects the following categories of personal data from players and platform visitors:

2.1.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — players must be 21 years or older);
• Residential address (including city, province, and postal code);
• Email address;
• Mobile phone number (used for OTP verification and account security);
• Nationality and country of residence.

2.1.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or facial image for identity verification purposes;
• Source of funds documentation where required by anti-money laundering regulations.

2.1.3 Financial Data

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other eligible banks);
• Deposit and withdrawal transaction history;
• Account balance information.

2.1.4 Gaming & Behavioural Data

• Game play history, including games played, bets placed, wins, and losses;
• Bonus and promotion usage history;
• Session duration and login timestamps;
• Responsible gaming tool usage (deposit limits, self-exclusion requests, session reminders).

2.1.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform interaction logs for security and fraud prevention purposes.

3. How We Collect Your Data

3.1 www.juan365 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and behavioural data collected automatically through cookies, log files, and similar tracking technologies when you access the www.juan365 platform;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

4.1 www.juan365 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity, KYC documents, facial image
Processing deposits and withdrawals	Financial data, identity data
Fraud prevention and anti-money laundering compliance	Identity, financial, and technical data
Providing customer support	Identity, contact, and gaming data
Responsible gaming monitoring and intervention	Gaming and behavioural data
Sending account notifications and security alerts	Contact and technical data
Sending promotional communications (with consent)	Contact and gaming preference data
Platform improvement and analytics	Technical and behavioural data (anonymised where possible)
Regulatory reporting and legal compliance	Identity, financial, and gaming data

5. Legal Basis for Processing

5.1 www.juan365 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 www.juan365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, and Philippine banking partners), IT infrastructure and cloud hosting providers, and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.1.2 Regulatory & Law Enforcement Authorities

www.juan365 may disclose personal data to Philippine government authorities, including the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), PAGCOR, and law enforcement agencies, where required to do so by law, court order, or regulatory directive.

6.1.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the www.juan365 business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations. You will be notified of any such transfer in advance where required by law.

7. Cookies & Tracking Technologies

7.1 www.juan365 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the www.juan365 website.

7.2 We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits to improve your experience on www.juan365.
• Analytics cookies: Collect anonymised data about how players use the platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content from www.juan365. Used only with your explicit consent and subject to your opt-out rights.

7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the www.juan365 platform.

8. Data Retention

8.1 www.juan365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with us and for a period thereafter as required by applicable law.

8.2 Specific retention periods applicable to www.juan365 are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulations;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Gaming history: Retained for three (3) years from the date of the gaming session, unless a longer period is required for dispute resolution or regulatory purposes;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

8.3 Upon expiry of the applicable retention period, www.juan365 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

9.1 www.juan365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the www.juan365 platform;
• AES-256 encryption for personal and financial data stored in our systems;
• Multi-factor authentication (MFA) for player accounts and internal administrative access;
• Regular security audits, vulnerability assessments, and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security obligations.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, www.juan365 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

10.1 Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by www.juan365:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data www.juan365 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

10.2 To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Privacy Policy. We will respond to all verified requests within thirty (30) days, in accordance with the Data Privacy Act.

11. Children's Privacy

11.1 The www.juan365 platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under the age of 21.

11.2 If www.juan365 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the www.juan365 platform, please contact our customer support team immediately.

12. Changes to This Privacy Policy

12.1 www.juan365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Privacy Policy will be published on this page with an updated effective date.

12.2 Where changes are material, www.juan365 will notify registered players via the email address associated with their account or through a prominent notice on the platform prior to the changes taking effect.

12.3 Your continued use of the www.juan365 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact & Data Protection Officer

13.1 www.juan365 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO:

13.2 If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.